Shipping

Shipping
SHIPPING, CONTACT, BILLING, AND PAYMENT INFORMATION
Please review your shipping, contact, billing, and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank. Please note that beststepwear is unable to change a shipping address once the order has been placed.

ORDER REVIEW
All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.

RETURNS
You have 2 days from the date of receipt of the goods to submit a return request. Failure to submit a return request within 2 days of receipt of the goods may result in the return being refused. To submit a return request, please contact our customer service team here. Once we receive your return, the goods will be inspected before a refund is issued.
If you wish to return an item and selected the "Lowest Price" option when placing your order, the refund amount will be equal to the total cost of the item minus the cost of shipping to and from you, as well as a restocking fee of 15% of the item's cost. If you selected the "Standard Plus" option when placing your order, no shipping or restocking fees will be charged for the return.
All refunds will be provided in the form of a credit on the website, which expires one year after the date of issue.
If you decide to return the item(s) for a refund, the item(s) will be evaluated before the refund is issued. Evaluation criteria include the following:
Item(s) must include the return label and packing slip provided by us. Please note returns will not be processed without a Beststepwear return label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to: same item, no damage, original tags, no creases as a result of try-on and/or wear, no sole wear.
Item(s) must be shipped to us in an appropriately sized and undamaged shipping box.
Item(s) must be shipped to us within 2 days of receiving your return label. The evaluation process may take up to 30 days from receipt of the returned item and we reserve the right to make the final decision on all return requests.
Make sure to only include the item(s) to be returned in your shipping box. We will be unable to return any additional items included with your return.

ORDER CANCELLATION
We reserve the right to cancel orders at our sole discretion. You will not be charged for the order if it is canceled by us. If your order is canceled after you have already been charged for the order, we will refund you the amount you paid for the item(s) to your original payment method. Please allow your financial institution 15-25 business days (Monday - Friday, excluding holidays) to fully process the refund.

DISPUTES
If, for any reason, you dispute any transaction made on the Sneakers.com website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the beststepwear website. Without limiting the generality of the foregoing and except as provided under "Returns" above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the beststepwear website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the beststepwear website.