Returns

Returns

SHIPPING AND RETURNS POLICY
Last updated: March 13, 2025

'STANDARD PLUS' AND 'LOWEST PRICE' OPTIONS
At checkout, you will be provided two options: 'Standard Plus' and 'Lowest Price'. Items ordered with 'Standard Plus' will not incur any shipping or restocking fees upon a return (see terms under "Returns" below). This option also provides priority customer support in the event a buyer has any questions, concerns or issues regarding their order. Please be advised that to receive priority customer support, it is required that you include your order number when submitting a customer service request. Doing so will enable our customer support team to appropriately prioritize your order issue and respond to you sooner.
You can submit a customer service request through the Sneakers.com support page or by clicking 'Contact Us' at the bottom of your Beststepwear order emails.
Returns for items ordered with 'Lowest Price' will incur the standard return costs (return shipping and a restocking fee of 15% of the item's price).

DELIVERY
Excluding PO boxes, it will typically take 15-25 business days for an order to be delivered to a buyer located in the 48 contiguous states. All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.
Once your order ships, you will receive an  with your tracking information.
Please be advised that Beststepwear only delivers to addresses located within the contiguous US, excluding military bases.

UNDELIVERABLE ITEMS
If your item is returned to us as undeliverable, you will be sent an email prompting you to log into your Beststepwear account - or create a new account using the email address associated with your order - and have your item shipped to a new or preexisting address on file.
Undeliverable items will incur a $7.99 shipping cost to be re-shipped.

RISK OF LOSS
Beststepwear is the seller of record for purchases made by buyers shopping from the United States.

If you do not receive your package, please contact us here and we will assist you by filing a claim with the carrier, provided that the package was not delivered to a freight forwarder and the loss did not occur after the package was dropped off by the carrier.

We may require you to sign and return an affidavit, verify your identity through a third-party service provider and/or file a police report before reviewing your claim. We will credit your account at our discretion and as required by applicable law. Claims may be denied for the following reasons, including but not limited to:

Proof of Delivery: There is evidence of delivery, such as a signature or photographs.
Incorrect Address: The shipping address provided was incorrect or incomplete, resulting in an undelivered package.
Late Claims: Claims must be submitted within 2 days. Any claims filed after this period may be denied.
Suspicious Activity: There is suspicion of fraudulent activity, particularly if there is a pattern of similar claims.
Insufficient Evidence: The claim lacks necessary documentation or proof to support the request.
Please note that for buyers located in the US, site credit issued as part of a refund expires exactly one year after its issue date, unless otherwise specified.

PRICING, AVAILABILITY AND SALES TAXES
All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

We will collect sales or use tax (collectively "Sales Tax") on purchases of taxable items from buyers located in certain jurisdictions where we have determined that we have a legal obligation to collect taxes for such purchases. In these jurisdictions, we will remit the tax collected from buyers to the appropriate taxing authority. In jurisdictions where we do not collect taxes, applicable tax laws may require buyers to remit, or pay taxes to the appropriate taxing authority.

Sales Tax will apply based on a buyer's shipping address rather than a buyer's billing address. These taxes will apply to all purchases of taxable items for applicable jurisdictions, even for current offers that are completed at a later time.

Applicable tax rates may vary by jurisdiction. For Sales Tax purposes, some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

PAYMENT METHODS
We accept most major credit cards as well as PayPal.